A Customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him. He is not an outsider in our business – he is a part of it. We are not doing him a favor by serving him….He is doing us a favor by giving us the opportunity to do so.

How different it would be, if every business or service entity would ensure that all employees had this belief in their minds and hearts. If every employee would treat every customer in this way. There would be less aggravation, less ill will and more positive attitude in our community, region and world.