Since I was about 14 years old I have always worked. When I was a teenager, I would mow lawns, rake leaves and even had a newspaper delivery route using my bicycle. After school I worked in retail and then I became an Account Executive with a printing company and for more than 20 years I have worked as a Representative with two separate food companies. The one thing that has been consistent is that I have worked in a Customer Service oriented role. From the beginning I have always been taught and believe that the customer is always right. The Customer always comes First.

So, as I read the Sunday News Sentinel I was amazed that in his column, Jack McElroy would admit that the public reaction to the paper’s redo was so negative. But I was completely shocked that he basically blew off the complaints when he said “I can’t promise anything.”

Many of the complaints are from women saying that they must now wait for the paper while their spouse reads their section first, because the Sentinel has combined their favorite section with the favorite section of their spouse. So, the Sentinel is contributing to marital discord? But, then again that would probably sell more papers so maybe there is a reason for their ignoring the customer complaints.